Texas Consumer Complaint Notice

Important Information for Texas Consumers:

Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending. This department is responsible for regulating the mortgage industry within the state and ensuring fair practices. You can find their contact information and resources below:

Texas Department of Savings and Mortgage Lending

2601 North Lamar, Suite 201

Austin, Texas 78705

Complaint forms and detailed instructions for filing a complaint may be obtained directly from the department’s official website at www.sml.texas.gov.

For immediate assistance or inquiries, a toll-free consumer hotline is available at 1-877-276-5550.

Recovery Fund Information:

The Texas Department of Savings and Mortgage Lending maintains a recovery fund. This fund is established to make payments for certain actual out-of-pocket damages sustained by borrowers that are caused by acts of licensed residential mortgage loan originators. 

To seek reimbursement from this fund, a written application must be filed with and thoroughly investigated by the department prior to any payment of a claim. For comprehensive information regarding the recovery fund, including eligibility and application procedures, please consult the department’s website at www.sml.texas.gov.

Licensing & General Disclosures

My Community Mortgage LLC, NMLS #2408499.

Phone Number: (337) 501-0155

Please be advised that additional terms and conditions may apply to any mortgage product or service offered. All information provided on this website is subject to change without prior notice. Any financing examples or comparisons shown are for illustrative purposes only and should not be considered a guarantee of specific rates or outcomes. The availability of certain products and services may vary by state.

This communication is intended as an advertisement only and does not constitute an offer for the extension of credit or a commitment to lend. All loan applications are subject to a comprehensive credit review and underwriting approval process. Not all applicants will qualify for every loan product. We encourage prospective borrowers to discuss their specific financial situation with a qualified loan officer.

Equal Housing Opportunity | Equal Housing Lender

These logos signify our commitment to providing fair and equal housing opportunities to all individuals, without discrimination based on race, color, religion, sex, handicap, familial status, or national origin.

Important Regulatory Acts:

For further information on consumer protection in mortgage lending, you may refer to the following acts:

TILA – Truth in Lending Act: https://www.consumerfinance.gov/rules-policy/regulations/1026/ 

RESPA – Real Estate Settlement Procedures Act: https://www.consumerfinance.gov/rules-policy/regulations/1024/ 

ECOA – Equal Credit Opportunity Act: https://www.consumerfinance.gov/rules-policy/regulations/1002/ 

NMLS Consumer Access:

To verify the licensing of mortgage companies and loan originators, please visit the NMLS Consumer Access website: https://www.nmlsconsumeraccess.org